Refund policy
As we deal with many unique, handcrafted objects and works of art, we cannot accept returns if you simply change your mind.
However, if an item should be damaged in transit or suffer from faulty workmanship please contact us immediately and we will arrange for returns, replacements or repairs.
Similarly, if an item is the wrong size etc please contact us to make arrangements.
If an item is damaged in transit, please retain the packaging (and photograph if possible) so a claim can be lodged with the transport company. Claims will generally need to be lodged within seven days of receipt of damaged item.
- Sorry, no refunds or exchanges for change of mind.
- If the product you’ve received is damaged or faulty, you can obtain a full refund or exchange* by contacting us within three weeks of placing your order.
- A refund or exchange will not be processed until the goods are returned and received in their original condition and packaging. We will notify you by email as soon as this occurs.
- If your item takes longer than the advertised number of days to arrive it is not grounds for a refund.
- Please submit proof of postage fee along with your return form, and we’ll reimburse the cost of returning your damaged and faulty goods. If a product is not deemed to be faulty, shipping and handling charges will not be refunded.
*Subject to availability. If a product cannot be exchanged, you’ll receive a full refund instead.
Returns must be addressed to:
NorthSite Contemporary Arts
PO Box 6090
Cairns QLD
Australia