Shipping policy
The NorthSite Arts & Design Store online is linked to our real world store and galleries. We aim to keep all stock records up to date but sometimes you may just miss out to another customer in-store or online. Many of the works of art and objects of craft and design we stock are unique.
Similarly, we can take orders for limited edition prints that are temporarily out of stock, just contact us and we will let you know when more prints from the edition are available.
Works of art, craft and design from our shop will be shipped on either Mondays or Fridays.
Artwork from our current exhibitions will not be available to freight until the close of the exhibition.
Freight:
Orders for delivery within Australia, for small items will be shipped by Regular Post with a postage and handling fee of $15.
For all orders over $100 you will be contacted by NorthSite Store staff with a custom freight or registered mail postal quote. For large or delicate works of art we provide options to insure, package and freight with dedicated art transporters.
AUSTRALIA:
STANDARD DELIVERY
• Orders are ordinarily sent through Australia Post. • Standard fee of $15 including packaging.
• Orders will be dispatched within four business days following receipt of payment and will be dispatched as one package where possible.
• Once dispatched, orders in Australia should be received within seven business days.
• Delivery times might take longer to arrive over public holidays or in instances of wild weather (we don't want to damage art on the way to the Post Office!)
EXPRESS DELIVERY
• Flat fee of $25. Must be noted at checkout.
• Orders will be dispatched within three business days following receipt of your payment.
• Once dispatched, orders should be received within four working days. Australia Post delivery times apply.
INTERNATIONAL
• Prices vary based on country and product weight.
• Orders will be dispatched within four business days of your payment receipt.
• Orders are shipped using a variety of carriers. Once an order has left Australia, transit times vary and for tracking information updates, you will need to follow up directly with your local postal service using the order information provided.
• Once dispatched, orders should be received within fourteen (14) business days. Please note that carrier delivery times apply.
• Missed deliveries: if a delivery has been attempted, please contact your local postal service to arrange redelivery (not us).
• Orders containing multiple items may not arrive at the same time.
• International orders are exempt from GST.
ADDITIONAL INSURANCE
If your order is valued at $100 or over we strongly recommend purchasing additional insurance for your parcel as NorthSite cannot be held responsible for any damage or loss incurred during transit.